Delivery

We will deliver the Products ordered by you to the address, which you give for delivery when you make your order. If any of the details you have given us in your delivery address are incorrect, we are not liable for any items which have not been received. If you require us to send out your item to a different address after it has been returned, then there will be a charge for posting it out again.

You may specify a delivery address, which is different from your billing address, if, for example, you would like us to deliver the Products directly to the recipient.

We do deliver outside of Europe. If you are outside the EU, please just enter your address and change the country when specified. International delivery is Royal Mail and the international orders may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

We aim to deliver all mainland UK standard orders within approximately 6-8 weeks (Weekends/Bank Holidays are not included), international orders take slightly longer. We would advise that if you require your order by a certain date you contact us first, as dates are approximate and not guaranteed.

The majority of our products are dispatched 1st Class Recorded Royal Mail. If you have not received your items, you must check with your local sorting office even if you have not received notification from your postman that they are holding items for you. 1st Class Recorded Delivery insures goods up to £50.00. If any dispute arises as a result of delivery by Royal Mail we will contact Royal Mail on your behalf. Please note if you leave any instructions for Royal Mail and as result your parcel is not received, we will not accept any responsibility for this.

In the event that we reproduce an item for you and subsequently the original is returned as undelivered by Royal Mail, we reserve the right to charge an administrative fee up to 100% of the sales price of the reproduced product.

We reserve the right to wait up to 28 working days from the date of dispatch before replacing an undelivered item.

Order Cancellations

The majority of items are customised, and any cancellation/amendments must be notified within 1 week of placing your order. Once you have placed an order, if you need to amend the size/colour or spelling please email us and we will advise further.

Please note: We reserve the right to cancel your order at any time and issue a full refund.

The provisions of this clause do not affect your statutory rights.



Returns 

We do not refund customised orders – if an error has occurred the error will be remedied and the shoes re-dispatched.

Please note: We are not responsible if you have ordered the incorrect size, the onus is upon you to ensure the shoes you are ordering are the size you require. 

If you have received an incorrect item please contact us first.

If a return is authorised it is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel back to using a delivery service that insures you for the value of the goods, as we cannot be held responsible for items damaged or lost in the post.

Your rights to return the goods to us will not apply in the following circumstances:

• Any products that we have made, personalised or customised specifically for you
  
• Where, in our opinion, you have not taken reasonable care of goods whilst in your possession and have not been returned with the original packaging or where you have purposely damaged an item due to ordering the incorrect size.
• If you have made a spelling mistake on your order or ordered the incorrect size.

If you return an item because of an error on our part, or because it is defective, we will happily refund your costs in returning it to us.

The item(s) must be returned in the condition in which you received it within 7 days of delivery. By the very individual nature of personalised products, they cannot be re-sold, and therefore we cannot accept returns if you have a change of mind.

This returns policy does not affect your statutory rights.

The address for returns is:

DASSLERS CRAFT LTD

Unit Office 6 Phlip House

Honiton Road

EXETER

Devon

EX1 3RU

I received the wrong item

If the item you received is not what you originally ordered, please contact customer services quoting your order number, your name and address, details of the product and the details of the error. We do not refund customised orders – if an error has occurred the error will be remedied and the shoes re-dispatched.

Please note: We are not responsible if you have ordered the incorrect size, the onus is upon you to ensure the shoes you are ordering are the size you require.

Faulty item

If the item you received is faulty, please contact our customer services team quoting your order number, your name and address, details of the product and the reason for return within 24 hours of receiving the shoes. We will then advise on how to proceed with the return. If the item is faulty, please return it to us within 7 days of receipt. Refunds cannot be given if the fault is as a result of misuse (shoes that are too small, worn in water). Please note: We are not responsible if you have ordered the incorrect size, the onus is upon you to ensure the shoes you are ordering are the size you require.

The customisation is extremely durable and should last the lifetime of the shoe however, exposure to chemicals or extreme heat/cold will reduce the life expectancy of the inks used. Please do not put your shoes in the washing machine, Dasslers Craft Ltd or adidas do not recommend shoes are placed in a washing machine and by doing so you can damage the suede and our designs. We will not accept any responsibility for damage as a result of this.

Copyright

Dasslers Craft Ltd retains the copyrights to all designs and work; therefore, we may use images of the artwork on our website, portfolio and/or use the same custom design on future designs and commissions.

Colour

The colour of the product you receive may vary slightly from the colour which is displayed by our website on your computer monitor / device. Please be aware that if colour is important to you, your order is placed at your own risk.

Social Media

We reserve the right to feature any shoes/garments we customise via our social media platforms and/or website.

Service Access

While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.

Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

Visitor Material and Conduct

Other than personally identifiable information, which is covered under the Privacy Policy www.dasslerscraft.co.uk, any material you transmit or post to this Website will be considered non-confidential and non-proprietary. When making a payment through Dasslers Craft LTD we keep no record of any credit card details whatsoever and as soon as your payment goes through, the details are dismissed from our website. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

You are prohibited from posting or transmitting to or from this Website any material:

(a) – that is threatening, defamatory, obscene, indecent, seditious, offensive, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience
(b) – for which you have not obtained all necessary licences and/or approvals
(c) – which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world or

You may not misuse the Website (including, without limitation, by hacking).

We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of the clauses of above.

We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.

Disclaimer

While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.

The material on this Website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.

Liability

We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.

Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977) (ii) fraud (iii) misrepresentation as to a fundamental matter or (iv) any liability which cannot be excluded or limited under applicable law.

If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.

Governing Law and Jurisdiction

These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the non-exclusive jurisdiction of the English courts.

We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom and Eire. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom and Eire, you do so at your own risk and you are responsible for compliance with local laws.

Miscellaneous

You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions.

If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions, which shall continue to have full force and effect.

Only the parties to these terms and conditions may seek to enforce them. Nothing in these terms and conditions is intended as granting any persons who are not parties to these terms any rights under the Contracts (Rights of Third Parties) Act 1999.